- DOWNLOAD CITRIX RECEIVER 4.7 INSTALL
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- DOWNLOAD CITRIX RECEIVER 4.7 LICENSE
In the below window, check the box 'Remember my choice for all links of this type' and click Launch Application. If you have an Allstate machine select Already Installed if you know your machine already has Citrix Receiver installed, if not please request the Citrix Receiver for ERD package through the ATSC.
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If you are using a personal machine then please click 'I agree with the Citrix License agreement' and Click Download to download the latest Citrix Receiver from and open the file to install. Google Chrome: The first time you access your ERD apps via Google Chrome you will be prompted to use the light version or detect the Citrix Receiver version. Please request the Citrix Receiver for ERD package through the ATSC if you are using an Allstate machine. If you are using a personal machine then please click 'I agree with the Citrix License agreement' and Click Get Started to download the latest Citrix Receiver from and open the file to install. If you see the screen below this means you do not have Citrix Receiver installed.
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By default Receiver for Windows polls certain libraries and drivers every 2ms, which will ultimately consume more CPU on the VDA.Internet Explorer: The first time you access your ERD apps via Internet Explorer you will be prompted to install Citrix Receiver for ERD if you do not already have Citrix Receiver 4.7 for ERD package or later installed. It is recommended to start with 16ms but if you notice performance issues then you can increase or decrease the value. It is required that you test the value in your environment to determine which value works best. When users double-hop, wfica32.exe consumes a high amount of CPU.Ĭreate a SlowHPCPolling registry key with a value between 2-500ms. To overcome this, delete keys under HKCU\Software\Citrix\XenDesktop\DesktopViewer. Wfica32.exe crashes with a divide by-zero exception when the cursor position is set in the Desktop Viewer window. Wfica32.exe crashes when launching certain resources. Receiver might fail to perform the scan function with error message "Your operation is cancelled". Set DPI scaling to 100% on both monitors and on the Surface Pro. Receiver for Windows is not a DPI aware application so depends on the Windows OS to scale the application as appropriate to the client's DPI settings.
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When using a Surface Pro and attempting to span a Remote PC session, the Surface Pro screen looks OK but the second monitor has issues such as the resolution being wrong and black bars appearing along the top and sides of screen. You must change your custom hotkey to a different combination by editing the client machine registry. Receiver for Windows 4.7 adds functionality for IME which is configured by default to use the Shift + F4 hotkey. The Shift + F4 hotkey sequency may not function as expected after installing Receiver for Windows 4.7. The authentication window shows periodically even when Receiver is not opened.Ĭreate registry strings to suppress Self Service refresh. The desktop folder is missing from the default user's profile. On first logon SelfService.exe crashes with message "Self-Service Plug-in exited unexpectedly".
Upon launching a published desktop you receive error "The specified module could not be found".įrom a trace "AxWfIcaLib.dll" was missing.NET 4.6.2 was reinstalled and the user's profile was recreated. The key should be recreated with the appropriate permissions.
If the user account does not, delete the Citrix key and then restart Receiver.
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Make sure you have full permissions to "HKCU\SOFTWARE\Citrix". When running Receiver with non-elevated permissions, you are unable to launch desktops or applications. Avoid using a suffix of the currently published desktop name. Resources with names ending with the published desktop name do not show up in Receiver. Receiver for Windows / Workspace app for Windows:Īpplicable Product Versions Affected (if known) You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
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For example if you have an error code or error message, use that to perform a search. There is a search box that you can use if looking for a specific fault.
For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. Links may also expire or change so if you find broken links, please again let me know.
Articles will change from time and if information here is outdated or incorrect please let me know using the comments. The page is updated daily with new support articles and information. A list containing the majority of Citrix Workspace app for Windows (formerly Receiver for Windows) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
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